How to do MTN SIM Card Swap in South Africa

Have you misplaced your SIM? There is a simple way you can perform an MTN SIM card swap in South Africa without visiting any of their service centers.

There are times when your SIM Card gets damaged or missing. In such cases, there is no option than getting it replaced. MTN being one of the largest Telecommunications networks in South Africa, has made it even easier for its customers to make their MTN SIM replacements without visiting any service center.


In this guide, I will walk you through the easy steps of performing an MTN SIM card swap in South Africa.

What is an MTN SIM card swap?

An MTN SIM card swap is a process that allows you to replace your existing SIM card with a new one while keeping your phone number and account intact. There are several reasons you might need to do a SIM card swap, including:

  1. Upgrading to a new phone
  2. Replacing lost, damaged, or stolen SIM Card
  3. Switching to different SIM card sizes. (From Nano to Micro)

How to do MTN SIM replacement by yourself in South Africa

If for some reason, you would like to know how to perform an MTN SIM swap in Ghana, then check an earlier article I wrote about that. This new article will focus on only MTN South Africa. Follow the procedure below to perform MTN SIM replacement in South Africa without visiting any service center.

To be able to replace the SIM card, you must purchase a new MTN SIM Starter Pack. Per MTN South Africa’s instructions, you do not need to RICA for a new contract SIM card if you are an existing customer. You must also make sure the number you want to replace is yours and you can answer any question about the number.

  1. Insert the new MTN SIM card you just purchased into your phone.
  2. Dial *135# and select the third option for the MTN SIM Swap.
  3. On the next page, you must enter the SIM card number you would like to replace. (It should be a number you own and can answer every security questions about it)
  4. You will receive further instructions via SMS guiding you through the rest of the process. Make sure you enter accurate personal details when requested.

If you go through the entire process and provide accurate details, you will receive an SMS within 24 hours to confirm the success of your MTN SIM swap.

If for some reason, you couldn’t get your SIM card replaced using the *135# USSD code, you still have the last option. Which will be you visiting any MTN service center in South Africa with your valid identity card to get your SIM Card replaced.


Can I perform an MTN SIM swap by myself in South Africa?

Yes. Of course, you can perform an MTN SIM card swap in South Africa by yourself without visiting any of the MTN service centers. All you have to do is dial the short code *135# and follow the prompt. Note that you will have to purchase a completely new MTN Starter Pack before going through this process.

How much does MTN charge for SIM swap?

MTN South Africa SIM swap is free. However, you will have to purchase a new starter pack which costs R4.00. This is the only fee you will have to pay for an MTN SIM swap when doing it by yourself.
If you visit any of the MTN shops, you will have to pay depending on the type of SIM card you are replacing. R4 for prepaid customers and R115 for postpaid customers.

These are some of the frequently asked questions. If you have any questions that have not been answered here, kindly leave them in the comment section of the blog and I will reply as early as possible. If your question is more technical, you can also contact MTN South Africa for instant resolution.


Performing an MTN SIM card swap in South Africa is a straightforward process that allows you to keep your phone number while changing your SIM card. Whether you need to upgrade your phone, replace a damaged card, or switch to a different SIM card size, just visit your nearest MTN store, provide the necessary information and identification, and you’ll be back up and running with your new SIM card in no time.

You can also use the shortcode *135# to perform an MTN SIM card swap in South Africa by yourself. This is the most convenient way especially if you stay very far away from any of the service centers.

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