How to Contact MTN Customer Care Number Accra

Are you looking for a way to contact the MTN customer care number in Accra? You are on the right page because I have listed multiple ways to reach MTN, regardless of your location.

Contacting MTN Ghana has become a very difficult task for many customers. Sometimes this is attributed to the fact that there are many people calling the customer care numbers every time. Another reason is that there are too many complicated IVR (Interactive Voice Response) options to navigate before actually speaking to a human agent.

I know this is very frustrating to most customers which is why I have decided to help you find the most convenient way to contact the MTN customer care number without any delays.

Before we delve into the options available, take a quick look at the table of content below. Probably, you only want certain information. You can click on any of the headings to jump to the particular article.

How to Contact MTN Customer Care Number Accra

There are several ways to reach MTN customer care in Accra precisely. Below, I will elaborate on some of the easier ways to reach customer care.

Before you go further, check out my previous article about getting cheap data bundles on MTN. It is one of the many articles I wrote about the MTN brand.

There are only two MTN customer care numbers you can call. These two numbers serve different purposes.

100 toll-free

100 is the main MTN customer care number which is also toll-free. This means if you call, you do not need airtime. If you have any issues, this is the number you should call.

There is an easy-to-navigate IVR that can also help you quickly solve minor problems by yourself. Even though most customers feel frustrated with the IVR navigation, it is still the most common way to reach MTN.

There is an option in the IVR which will lead you to speak with an actual human agent regarding your issue. It is very important to pay attention else you will be in the IVR loop throughout.

MTN Ghana has a 24/7 customer service center so you can get an agent to talk to regardless of the time of the day.

0244300000 + extension

0244300000 is the official MTN customer care number. The issue with calling this number is the fact that each department using this number has an extension code. To reach a specific department, you will have to know the extension code else you cannot reach anybody on this number.

Usually, MTN calls customers with this number if there is information that the company would like to pass to you directly.

Direct office number

Each MTN office across the country has a direct office number. This means you can reach out to the direct office if you need any help. Since I can not list the numbers here, I will give you a simple way to get them.

Next time you visit an MTN office, simply request for their direct office number. You can also call the toll-free number 100 and ask for a specific office phone number.

Other ways to contact MTN

There are other ways to contact MTN and these methods are also very effective. I personally prefer contacting MTN through alternative means than regular phone numbers.

Below are some of the means you can reach MTN. You should also know that you can do a lot on your own with shortcodes. I have written about all the MTN shortcodes you must know and some of the best tricks that come with them. Probably, you might be able to solve your issue using some of these shortcodes.


WhatsApp is one of the most common ways to communicate with MTN. Instead of calling the MTN customer care number, you can chat with them directly on WhatsApp. However, there is a different number through which you will have to chat with them.

To reach MTN on WhatsApp, chat +233553300000, +233554300000, and +233555300000. It is easier if you are chatting from the number you want the issue to be resolved on.

Other social media platforms

There are other social media platforms where MTN Ghana is very active. You can reach out to MTN via these social media platforms.

All these are some of the social media handles where you can message MTN Ghana and get a response. Instead of calling the MTN customer care number, try using these other means.

Tips to help efficient communication

Whether you are calling the MTN customer care number or using other means to get help, there are some simple things you can do to make things go smoothly for you. Some of these things I will outline below.

Prepare before you place a call

One of the most annoying things that every customer hates to hear is being asked to call back. That is very annoying and to avoid some of these things, you must really prepare before calling the MTN customer care number.

One common thing you will be asked will be the name on your sim card. So prepare to answer verification questions about your sim. You must also understand the main reason why you are seeking help and state your problems vividly when you call.

Try self-resolution first

It is very important to try solving the problem on your own. If it persists, before you reach out to MTN. Sometimes, simply turning your phone off for some time can resolve certain issues.

Try all the necessary ways you deem fit to help resolve your issue before you reach out to MTN Ghana. If you do not do these, they will ask you to do that and get back to them. This will also delay your resolution.

Below are a few articles I would like you to read as well.

These are some of the articles you can read about MTN from this blog.


Below are some questions people frequently ask about this topic. If you have any questions that have not been answered here, please leave them in the comment box and I will reply as early as possible.

How long does it usually take for MTN customer care to respond?

If you are calling the MTN customer care number, it should be within a few minutes. However, when reaching out to MTN on other social media platforms expect a response within 24 hours.

Can I call the MTN customer care number outside working hours?

MTN customer care provides 24/7 customer services so you can contact MTN Ghana at any given hour. However, you can only reach MTN’s toll-free number outside working hours.

Are there any charges for contacting MTN customer care?

The 100 call center number is toll-free which means you will not pay any charges. Any other call center number you will call or text will come with charges.


Apart from calling MTN on 100 toll-free, there are other ways you can also get your issues resolved. However, if you are ready to reach out to MTN, make sure you follow the tips given in this article so your resolution will not be delayed.

If you have any questions or suggestions about this topic, kindly leave them in the comment box below and I will reply as early as possible.

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